keystone interactive sills
transformation through language
interaction skills
interaction skills
Keystone Interaction Skills Interaction skillsHow it Works

Life-Changing Benefits of NVC/Compassionate Communication:

Whether expressing or receiving, NVC focuses our attention on four pieces of information:

  • Observations - Objectively describing what is going on without using evaluation, moralistic judgment, interpretation or diagnosis
  • Feelings - Saying how you feel (emotions and body sensations) about what you have observed without assigning blame
  • Needs - The basic human needs that are or not being met and are the source of feelings
  • Requests - Clear request for actions that can meet needs


Personal Relationships

Deepen your emotional connections
Transform judgment/criticism into understanding/connection
Listen so others are really heard
Get what you want more often without using demands, guilt or shame
Hear the needs behind whatever anyone does or says

Conflict Resolution
Resolve conflicts peacefully�personal or public, domestic or international
Get to the heart of conflict and disputes quickly
Improve cooperation listen so others are really heard
Transform criticism and blame into compassionate connection
Prevent future pain and misunderstanding

Personal Growth and Healing
Transform shame and depression into personal empowerment
Heal old pain
Eat by choice, not by habit
Transform unhealthy habits
Stay connected to your own needs and preferences
Live your life by choice

Parenting and Families
Reduce family conflicts and sibling rivalry
Move beyond power struggles to cooperation and trust
Create a quality of connection that embodies unconditional love
Protect and nurture the autonomy of children
Motivate using �power-with rather than power-over strategies

Education and Schools
Maximize the individual potential of all students
Strengthen students interest, retention and connection to their work
Improve safety and trust in your classroom
Improve classroom teamwork and efficiency and cooperation
Strengthen classroom and teacher-parent relationships

Organisations-Corporate/Community
Improve teamwork, efficiency and morale
Increase meeting productivity
Maximize the quality of your services or products
Maximize your organization�s benefit to the community

Business Relationships
Strengthen employee morale and loyalty
Resolve workplace conflicts quickly and effectively
Reduce office stress and absenteeism
Maximize the potential of all employees
Hear and address customer needs more effectively
Offer employee evaluations that promote personal growth
Improve effectiveness of job and college interviews

Anger Management
Transform anger before it leads to behavior you'll regret
Discover the needs behind your anger
Learn to appreciate what triggers you and others
Identify solutions that are satisfying to everyone
Express anger in ways that connect you to others

Spirituality
Connect your actions to your spiritual values
Transform enemy images and moralistic judgments
Connect to our common humanity
Overcome cultural conditioning that promotes violence
Care for your own needs first to fuel compassion for others

How is NVC Different from other Self-Help, Communication or Conflict Resolution Tools?

Unique Assumptions
NVC begins by assuming that we are all compassionate by nature and that violent strategies�whether verbal or physical�are learned behaviors taught and supported by the prevailing culture. It also assumes that we all share the same, basic human needs, and that all actions are a strategy to meet one or more of these needs.

It's Simple
NVC offers an effective four-step communication process that's easy to grasp.
More Than a Communication Model�NVC goes beyond communication techniques by showing us how to stay connected to the life energy in ourselves and others. It also helps us to be conscious about the impact of how we think and how we use language in everyday conversation.

Broad Application
NVC is a powerful tool with a variety of applications, from interpersonal relationships to international negotiation; personal healing to conflict resolution; social change to drug/alcohol treatment; trauma recovery to prison inmate rehabilitation.

Results Are Substantial
NVC helps transform anger, destructive attitudes and habitual behaviors into more peaceful, life-serving actions. Around the globe, NVC has contributed to a significant reduction in violence in some of the most war-torn regions. NVC helps individuals, families and organisations reduce conflict, foster trust, deepen emotional connections, heal pain and strengthen personal empowerment.

Nonviolent Communication is instrumental in creating an extraordinary quality of life. This compassionate and inspiring message cuts right to the heart of successful communication.

- Anthony Robbins, author,Awaken the Giant Within and Unlimited Power

interaction skills